As a web developer, I have led high-traffic projects and interactive applications, utilizing both front-end and back-end technologies, including HTML, CSS, JavaScript, PHP, and MySQL. I worked closely with design teams and developers to ensure an exceptional user experience and appealing design. Additionally, I managed web projects from inception to completion, meeting deadlines and budgets, and provided technical support to ensure the smooth operation of websites. 

 I spearheaded the automation of the order-taking process at the Country Club by deploying QR codes and WordPress, resulting in improved service efficiency. I employed technologies such as HTML, CSS, JavaScript, PHP, and MySQL for the seamless implementation of this solution 

 In my role as a TMK Retention Advisor at ACCION S.A.S, my primary responsibility was to persuade Banco Scotiabank Colpatria customers who expressed their intention to cancel their connections through effective negotiations and personalized interactions. Thanks to my persuasive and negotiating skills, I successfully maintained the loyalty of a high percentage of customers. 

 In my role as a Service Representative at Konecta, my job involved receiving and resolving customer inquiries and complaints for Vodafone Spain. I provided technical support, explained invoices and charges, and also carried out retention and crossselling processes to maximize the profitability of the campaign contracted by the customer. 

 As a Commercial Advisor at MUNDIAL DE ALUMINIOS, my primary task was to acquire new clients within the industrial sector and handle quotations and dispatch orders. I also managed customer payments, providing detailed reports on sales levels 

 In my role as a Commercial Advisor at VENTAS Y SERVICIOS, I was responsible for communicating with Banco de Bogotá customers via phone to expand their portfolios by opening insurance policies, credit cards, loans, and refinancing options. My duties also included managing loan amortization processes for Banco de Bogotá customers