Work experience
Front Office Supervisor
Jurys Inn Brighton, East Sussex, UK, Brighton and Hove, East Sussex, UK
Same reception tasks as bellow as well as resolving small compalints, teaching and guiding new colleagues and supervising overall the progress on each shift.
Receptionist
Hotel Verol, Las Palmas de Gran Canaria
Customer service at the front desk, via telephone and e-mail. Reservations, cancellations and modifications, giving information and appointments. Collecting and refunding money; and cash count.
Waitress
Pan&Coffee, Las Palmas de Gran Canaria
Customer service, taking orders and serving tables. Simple food and drinks preparation, such as sandwiches and salads; coffees and hot chocolates.
Trainee
Hotel Melià Genova, Génova, Italia
Internship in a 5 stars hotel in the areas of Front and Back Desk, Groups & Events and Guest Service.
Practicum Student
Hotel Escuela Santa Brígida, HECANSA, Santa Brígida, Gran Canaria
I had a double training in my Certificate of Higher Education in Hotel Management.: theorical and practical lessons. For that I could actually put into practice what I was learning in the classroom in the different departments of the hotel: Reception and Reservations, Groups and Events, Food and Beverage, Housekeeping, Guest and Butler Service, Sales, Community Management.
Education
Basic level certificate in Spanish Sign Language.
GC Signo Academy, Canary Islands, Spain
Experto en Alemán Aplicado a la Gestión Hotelera. Nivel Avanzado.
CFP Universidad de Sevilla, Spain
Técnico Superior en Gestión de Alojamientos Turísticos.
HECANSA, Hotel Escuela Santa Brígida, Canary Islands, Spain
Italiano A1, A2, B1.
Aula de Idiomas de la ULPGC, Canary Islands, Spain
Language skills
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Spanish- Native or bilingual proficiency
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English- Full professional proficiency
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Italian- Full professional proficiency
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French- Limited working proficiency
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German- Limited working proficiency