Ana Sánchez Pérez

Certificate of Higher Education in Hotel Management

Brighton and Hove, UK


Work experience

Front Office Supervisor

Jurys Inn Brighton, East Sussex, UK, Brighton and Hove, East Sussex, UK

Same reception tasks as bellow as well as resolving small compalints, teaching and guiding new colleagues and supervising overall the progress on each shift.

03/2019 - present


Hotel Verol, Las Palmas de Gran Canaria

Customer service at the front desk, via telephone and e-mail. Reservations, cancellations and modifications, giving information and appointments. Collecting and refunding money; and cash count.

10/2017 - 10/2018


Pan&Coffee, Las Palmas de Gran Canaria

Customer service, taking orders and serving tables. Simple food and drinks preparation, such as sandwiches and salads; coffees and hot chocolates.

03/2016 - 07/2016


Hotel Melià Genova, Génova, Italia

Internship in a 5 stars hotel in the areas of Front and Back Desk, Groups & Events and Guest Service.

06/2015 - 11/2015

Practicum Student

Hotel Escuela Santa Brígida, HECANSA, Santa Brígida, Gran Canaria

I had a double training in my Certificate of Higher Education in Hotel Management.: theorical and practical lessons. For that I could actually put into practice what I was learning in the classroom in the different departments of the hotel: Reception and Reservations, Groups and Events, Food and Beverage, Housekeeping, Guest and Butler Service, Sales, Community Management.

10/2013 - 06/2015



Basic level certificate in Spanish Sign Language.

GC Signo Academy, Canary Islands, Spain

04/2018 - 07/2018

Experto en Alemán Aplicado a la Gestión Hotelera. Nivel Avanzado.

CFP Universidad de Sevilla, Spain

04/2016 - 10/2016

Técnico Superior en Gestión de Alojamientos Turísticos.

HECANSA, Hotel Escuela Santa Brígida, Canary Islands, Spain

09/2013 - 06/2015

Italiano A1, A2, B1.

Aula de Idiomas de la ULPGC, Canary Islands, Spain

10/2011 - 05/2013

Language skills

  • Spanish- Native or bilingual proficiency

  • English- Full professional proficiency

  • Italian- Full professional proficiency

  • French- Limited working proficiency

  • German- Limited working proficiency