Heider Souza

• Scrum Master for 4 Teams - CA View, CA Deliver and ESP (30 people in total)
• Driving Program Increment (PI) Planning for Utilities ART
• Removing impediments, helping teams to achieve their goals
• Facilitating daily Stand Ups, Grooming, Planning, Review meetings, etc.
• Driving Retrospective meetings
• Managing and maintain Kanban Board in Agile Central, Confluence, etc.
• Working with Scaled Agile (SAFe) and Scrum Frameworks
• Setting Up Agile process for the teams ?Improving Agile process in the company and for the teams
• Coaching and mentoring new comers, Scrum masters, LEGO Workshops, Activities within CA Scrum Community
• Closely co-working with Product Owner, Product Manager and Teams from the Value Stream ?SAFe and SCRUM certified

·      Technical Leader

·      Provide guidance and training to newcomers.

·      Receive problem escalation from 1st level support.

·      Migrate systems and create documentation for 1st support.

·      Produce reports to suit relevant occurrences and directly contact customers

·      Perform the reset of the computer system based on procedures.

·      Execute batch processing and initiate correction action to meet online target. 

·      Execute Monitor operation of computer system including all peripheral equipment to identify potential problems on a 24x7 operation.

·      Perform mainframe batch and console monitoring.

·      Prepare incident reports for proper documentation and resolution.

·      Provide first level problem determination, escalation and resolution based on approved recovery procedures.

• English- Native or bilingual proficiency

• Portuguese- Native or bilingual proficiency

• Spanish- Professional working proficiency

• French- Limited working proficiency

• SAFe Agilist (SA)
• Scrum Master (SM)
• Advanced Scrum Master (SASM)