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Ekaterina Ktitareva
Budapest
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Degree Dates Specialist - Moscow State University of Tehnologies and Management 09/2009 - 08/2014 -
Fechas Desde/Hasta 02/2017 - 09/2017 Puesto, Empresa Senior manager of working with clients, School of foreign languages «BKC», Moscow Working with potential students of the school (01.02.2017-15.05.2017) :- Working in the call center (daily plan - 150 calls (incoming and outgoing);- Telephone sales (monthly plan - involvment 101 students to school);- Informing potential students about new products and promotions;- Maintaining a customer base;- Maintain customer history in the CRM system ( bitrix24);- Bringing the customer to the transaction;- Execution of sales plan every month;- Consultation clients about company products and recruitment program tailored to their needs;- Interaction with school staff (teachers, cashiers);- Recruiting groups of students (formation of different groups of foreign languages);- Introducing students to school;- Drafting of long-term contracts for the students.Working with the team of managers (16.05.2017-31.09.2017):- Training staff in selling effectively;- Monitoring the execution of the monthly plan of the department;- Motivating the team of managers to execute the monthly plan;- Organizational operation, «secret agent» for monitoring the quality provided by the schools servicesand analyzing the competitors;- Conducting seminars for administrators of the schools;- Creation of different promotions to introduce students to school;- Recruiting teachers to work at the school.Fechas Desde/Hasta 11/2016 - 01/2017 Puesto, Empresa Volunteer/administrator of hostel/receptionist, Hostel "Island life backpackers hostel", Dominican Republic (Santo Domingo), Dominican Republic Working with tourists:- Receiving and registering of guests (check-in); check-out;- Providing information about living in the hostel according the rules;- Providing information to guests about the city, transport, attractions, selling travel tours;- Room reservations and entering information in the internal system (hostel system);- Calculation of guest's bills, working with the cashier;- Receiving and distributing of calls, working with the e-mail;- Solving of different management issues;- Maintaining cleanliness in the hostel;- Working in the bar area: preparing cocktails, serving drinks to guests;- Creating a friendly, hospitable and cozy atmosphere in the hostel.Fechas Desde/Hasta 09/2016 - 10/2016 Puesto, Empresa Volunteer/administrator of hostel/receptionist, COLONIAL HOUSE (QUITO) – hostel. Ecuador (Quito), Ecuador Working with tourists:- Receiving and registering of guests (check-in); check-out;- Providing information about living in the hostel;- Providing information to guests about the city, transport, attractions, selling travel tours;- Room reservations and entering information in the internal system, working with booking.com and hostelword.com;- Calculation of guest's bills;- Receiving and distributing of calls, working with the e-mail;- Maintaining cleanliness in the hostel;- Cooking tasty breakfasts for guests;- Creating a friendly, hospitable and cozy atmosphere in the hostel.Fechas Desde/Hasta 02/2012 - 06/2016 Puesto, Empresa Chief specialist of department of civil liability and financial risks / underwriter, ZAO «SK «TRANSNEFT», Moscow - Compulsory insurance underwriting of civil liability for owners of hazardous facilities (ICL OHF);- Training the employees of the Company (including its affiliates) and agents about insurance issues of ICL and OHF, in accordance with the internal regulatory documents of the Company and the legislation of the Russian Federation;- Oral and written consultations, underwriting;- Preparation of commercial proposals, presentations for potential customers, preparation of quotes;- Defining of insurance conditions, in case of participation in competitions, tenders;- Developing the Company's internal insurance documentation;- Participation in meetings of the National Union of liability insurers;- Coordination and consultation for the employees of the structural divisions in the Company, including its branches, regarding underwriting liability insurance;- Development of normative documents for the Company, by establishing the procedure for conducting control over the implementation of insurances;- Preparation and coordination of non-typical insurance conditions;- Summarizing of insurance contracts, insurance policies, and meeting with clients.Fechas Desde/Hasta 09/2010 - 02/2012 Puesto, Empresa Curator of affiliate sales, SOAO "VSK" - Supervision of partner sales (insurance brokers, agents, entrepreneurs);- Interaction with partners: negotiation, verbal and written consultations;- Remote and on-site training for partners of different insurances, learning of working with insurance premium calculator for different insurance types;- Providing training in successful selling of insurance contracts;- Weekly inspection of insurance policies MTPL, CASCO, property and others;- Checking and approving of performed works;- Managing queries, approving of the insurance sum and the insurance premium, underwriting.- Weekly, monthly, quarterly calculation of fees and insurance premiums;- Control over premiums receipts from partners;- Control, maintenance and testing of receivables;- Conducting a monthly reconciliation and a quarterly inventory of brokers;- Drafting a conclusion on different types of insurance contracts.Fechas Desde/Hasta 07/2008 - 08/2010 Puesto, Empresa Specialist of Central reinsurance, methodology and underwriting, Incuarance company "Innogarant", Moscow - Preparation of reinsurance contracts, preparation of additional agreements;- Interaction with partners-reinsurers;- Monthly invoicing to the branches;- Control: the receipt of reinsurance premiums, payments of insurance indemnities from reinsurers;- Checking of the original contracts;- Work with the program 1C/8.0; -
- russian - Native or bilingual proficiency
- english - Professional working proficiency
- spanish - Limited working proficiency